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SBP BulletServices- What Is Outsourcing?

Generally outsourcing is the process of transferring the operation of non-core business processes to an external service provider, which then becomes accountable for those services.

Information technology outsourcing (ITO) is the transfer of internal non-core IT processes, such as infrastructure, applications development and maintenance, end-user computing, help desk, network support and data center operations, to an external service provider that improves these processes and administers these functions to an agreed service standard and, typically, at a reduced cost.

Business process outsourcing (BPO) is the transfer of internal non-core business processes, such as customer relationship management, finance & accounting, human resources and procurement, to an external service provider that improves these processes and administers these functions to an agreed service standard and, typically, at a reduced cost.


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